Unexpected service interruptions can be frustrating, which is why we're excited to share our revamped outage resource center! Whether it's a planned maintenance update or an unforeseen hiccup, OneAZ Pulse is your go-to hub for real-time service status updates.
Bookmark this page and make it your first stop whenever you encounter any service-related concerns.
Scheduled Maintenance
Upcoming Maintenance
No scheduled maintenance at this time. Please check back later.
Past Maintenance
Online Banking & ATM
Start: Tue., September 17, 2024 | 10:00 PM
End: Wed., September 18, 2024 | 12:01 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Zelle
Start: Fri., September 13, 2024 | 10:00 PM
End: Sat., September 14, 2024 | 12:00 AM
We will be performing scheduled maintenance during this time. Zelle may have been unavailable.
eStatements
Start: Sat., Aug 17, 2024 | 10:00 AM
End: Sat., Aug 17, 2024 | 4:00 PM
eStatements will be unavailable in Online and Mobile Banking on Saturday, August 17th from 10:00 AM through 4:00 PM. We apologize for the inconvenience.
OneAZcu.com Scheduled Maintenance
Start: Wed., Aug 7, 2024 | 7:00 PM
End: Wed., Aug 7, 2024 | 10:00 PM
OneAZcu.com may be intermittently unavailable. This will not impact Online Banking or the Mobile App. Thank you for your patience during this maintenance period.
Mobile Check Deposit Unavailable
Start: Fri., June 7, 2024 | 10:00 PM
End:Sat., June 8, 2024 | 1:00 AM
Mobile Check Deposit will be unavailable. Thank you for your patience during this maintenance period.
USA Carrier Maintenance - Multiple Networks
Start: Tue., June 11, 2024
End:Fri., June 14, 2024
From June 11th through June 14th, you may experience delays to MFA (multi-factor authentication) codes coming in through text message. Please consider sending MFA to your email if you experience a delay.
MFA Codes (Text Only)
Start: Wed., May 29, 2024 | 8:00 AM
End:TBD
Starting May 29th, you may experience delays to MFA (multi-factor authentication) codes coming in through text message. Interruptions to this service will be restored as soon as possible. Please consider sending MFA to your email if you experience a delay.
Online Banking, Mobile App, ATMs, Telephone Banking & Zelle
Start: Fri., April 19, 2024 | 9:00 PM
End:Sat., April 20, 2024 | 3:00 AM
We performed scheduled maintenance during this time. Online Banking, Mobile App, check deposit, ATMs, Telephone Banking and Zelle may have been unavailable.
Unplanned Outages
Tucson - Alvernon Way Branch ATM
Start: Fri., September 9, 2024
End: N/A
The Alvernon ATM is currently unavailable. Please visit our locations page to find another branch location near you, or utilize one of our many fee-free ATM’s. We apologize for the inconvenience and are working to restore ATM service as soon as possible.
Prescott Valley Branch
Start: Fri., September 6, 2024
End: Wed., September 11, 2024
The Prescott Valley branch is currently unable to issue new debit cards. Please schedule an appointment at a nearby branch or connect with us at 844.663.2928 for support with replacement debit cards.
Sedona Branch
Start: Fri., September 6, 2024
End: Wed., September 11, 2024
The Sedona branch is currently unable to issue new debit cards. Please schedule an appointment at a nearby branch or connect with us at 844.663.2928 for support with replacement debit cards.
Gilbert - Guadalupe Rd. Branch
Start: Wed., May 29, 2024 | 8:00 AM
End: Thurs., May 30, 2024 | 8:00 AM
Our Gilbert - Guadalupe Rd. branch was closed. Please visit us at 3349 E Queen Creek Rd, Gilbert, AZ 85297 or 840 E Southern Ave., Suite 101 Tempe, AZ 85282 for in-person assistance. Our team can complete many transactions with you by phone and chat. Call us at 844.663.2928 or login to Digital Banking to chat with our team. We are working to re-open this location as soon as possible.
OneAZcu.com
Start: Thurs., May 2, 2024 | 12:00 PM
End:Thurs., May 2, 2024 | 1:00 PM
The OneAZcu.com website was down.
OneAZcu.com
Start:Wed., January 15, 2024 | 5:00 PM
End:Wed., January 15, 2024 | 7:00 PM
The OneAZcu.com website was down.
Gilbert - Guadalupe Rd. Branch
Start: Wed., May 29, 2024 | 8:00 AM
End: Thurs., May 30, 2024 | 8:00 AM
Our Gilbert - Guadalupe Rd. branch was closed. Please visit us at 3349 E Queen Creek Rd, Gilbert, AZ 85297 or 840 E Southern Ave., Suite 101 Tempe, AZ 85282 for in-person assistance. Our team can complete many transactions with you by phone and chat. Call us at 844.663.2928 or login to Digital Banking to chat with our team. We are working to re-open this location as soon as possible.
Contact Us
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Member Care Center Hours
Monday – Friday: 8:00 AM – 6:00 PM
