Annual Report 2023

A vision for the future

 

A Message from the President & CEO

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Dear members,

Brandon Michaels

I want to start by expressing my heartfelt gratitude to all of you. Thank you for being part of this vibrant and diverse community – you are the motivation behind our vision to be a force for good for all Arizonans and we are truly honored to be part of your journey.

Last year was a pivotal year for Arizona and our members who faced unexpected economic challenges marked by record inflation and uncertainty in our marketplace. Despite the difficulty, you persisted with resilience and grace, and we are grateful that you continued to see OneAZ as your trusted banking partner.

For our OneAZ family, 2023 was a remarkable year of transition and transformation. Upon joining the OneAZ Team as President & CEO last May, I knew I was joining a special organization filled with a team of dedicated associates who work tirelessly to deliver an exceptional banking experience. What I never could have imagined was the level of creativity, passion, enthusiasm, and potential that was waiting to be unleashed. As someone who has spent nearly his entire life committed to the credit union movement, I can say with unwavering certainty that OneAZ is unmatched in the country. No other team is working as hard to deliver an outstanding experience for every member as our OneAZ associates.

Our vision for OneAZ is to stand at the vanguard of innovation by perpetually improving technology and processes, setting the trend for a more connected, more convenient, and more personalized banking experience. To do this, OneAZ commits to relentless innovation so that we’re always cultivating fresh, relevant, and competitive solutions that serve the needs of all Arizonans. We will leverage our past successes and build on our 72-year legacy of serving Arizonans. However, to be successful in such a fast and dynamically changing industry, we must positively challenge every facet of our operations. The paradigms of banking have shifted and OneAZ must rise to meet the moment. It is going to be a journey for our team, and we’re grateful for your patience as we embark on this transition.

I’ll outline some of the ways we will inspire dreams and drive growth and prosperity for our members, associates and the communities we are honored to serve:

Digital banking technology is happening faster than ever and OneAZ must be at the forefront of driving innovation and transformation. Today’s consumers demand simplicity, ease of use, and personalization from their financial institution. Our members’ expectations of us are no different. Meeting these expectations not only requires OneAZ to have the best technology, but to also have interconnected platforms and streamlined processes. Right now, we’re laying the necessary groundwork to reshape our technological infrastructure so that members receive some of the highest quality banking experience in the country.

Credit unions are unique in their spirit of service to members and the community. Our members take pride in knowing their financial institution isn’t just dedicated to providing exceptional banking services but is engrained in the fabric of Arizona and driven by shared values. A strong community is good for all of us, and you can always count on OneAZ to stand with our communities to build a better tomorrow. Through community support and local business partnerships, OneAZ will serve as a beacon of hope for our members.

Our commitment to uplifting lives in the communities we serve is stronger than ever. Since 2016, the OneAZ Community Foundation has provided over $1.6 million in donations to local Arizona nonprofit organizations. These nonprofits are feeding families facing hardship, teaching young adults the importance of financial education, protecting children from homelessness, and so much more. As OneAZ grows and serves more Arizonans, our dedication to improving lives in your neighborhoods will only get stronger. In the coming years, we’re going to expand our giving and focus our support for organizations that can truly have a huge impact on Arizona.

The future is so bright at OneAZ! We’re thrilled to be able to serve you and your families. Again, I want to thank you for your trust and support as we travel together on this incredible journey.

Respectfully yours,

Brandon Michaels

Brandon Michaels
President & CEO

A Message from the Chairman

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Dear members,

Jon Borge, OneAZ Board of Directors Chairman

On behalf of the OneAZ Credit Union Board of Directors, I want to thank you for your continued membership and trust in OneAZ to deliver valuable financial solutions for you and your family. In 2023, OneAZ experienced tremendous growth and transformation, reaching more Arizonans than ever before. I am proud to say that OneAZ remains a strong, stable and financially sound institution dedicated to improving the lives of ALL Arizonans. 

Your Board of Directors is keenly aware of the changing landscape of banking in the 21st century. That landscape is dominated by large banks, fintechs, and online banking platforms that all serve as competitors to locally based, service-driven credit unions like OneAZ. We will not only survive in this digital age, but we will thrive by delivering exceptional ease of service on technologically relevant platforms with simplicity and speed. In short, we want to operate with the speed and convenience of a fintech while maintaining the heart and soul of a credit union.

To ensure that our team has the proper vision and strategy to realize this objective, we welcomed Brandon Michaels in May. Brandon is an exceptional leader, a top talent in the financial services industry, who understands the importance of digital innovation to drive member service. With his leadership, OneAZ has aligned on a strategic vision for the future that places a renewed emphasis on digital technology, improved processes, and operational efficiencies. For you, the members, this will translate to an enhanced experience that makes banking with us simpler and easier.

This future forward strategic vision is rooted in our dedication to improving the lives of our members and their communities. That commitment runs deep through all levels of OneAZ – from the Board Room to the bankers, tellers and Member Care Center associates. Rest assured, that same level of relationship-based service will never change, it will only be enhanced and improved as we advance our technological platforms. I want to take this opportunity to thank our associates for their tireless dedication to service. They are the lifeblood of our organization, and their commitment to our members is inspiring.

For Board members, our priority is and always will be the well-being and trust of our members. We take your needs seriously and we’re constantly engaged with the Credit Union’s leadership to ensure that everything we do serves your interests. I am so incredibly proud of the work done in 2023 to uplift the lives of our members and I look forward to the future of serving your needs. Thank you for your support for OneAZ Credit Union!

Respectfully yours,

Jon Borge

Jon Borge
Chairman, OneAZ Board of Directors

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2023 Year in Review

During this pivotal year of transformation at OneAZ, our underlying mission remained constant and strong. OneAZ aims to perpetually improve technology and processes, setting the trend for a more connected, more convenient, and more personalized banking experience. We’ll leverage our past successes and build on our 72-year legacy of serving Arizonans. Whether you’re new to the credit union or are a long-term member, we’re grateful to serve you and thank you for your patience as we embark on this transition.

Here are a few ways we served Arizonans in 2023:

$2,958,563,655

Total Deposit
Balance

$71,252,381

Business
Loans

$202,217,340

First
Home Loans

185,000

Total Membership

6,191

Credit
Cards

20,478

Total Loan
Originations

20

Branches

$102,218,006

2nd Mortgage and HELOC

$475,000+

Community
Giving

$3.4 Billion

Total
Assets

 
 

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OneAZ Community Foundation

Improving Communities Across Arizona

The OneAZ Community Foundation upholds our mission of truly improving lives in the communities we serve by supporting nonprofit organizations throughout Arizona. The Foundation is funded largely by members – each time a member uses their OneAZ debit card we donate one cent to the OneAZ Community Foundation. This means that as OneAZ grows, our ability to change lives in our members’ neighborhoods also grows.

2023 Giving

  • Community
    Impact Grant

    $330,000

  • Legacy Grant
    Program

    $142,000

  • AZ
    Gives Day

    $3,200

  • Since
    2016

    $1.6M

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Total Giving:

$475,200

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Community Service

OneAZ associates contributed

3,564

total hours of community service in 2023.

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Who We Help

The OneAZ Community Foundation’s charitable giving is guided by Five Pillars of Support. By supporting nonprofit organizations with missions, programs, or initiatives that uphold these Five Pillars, we ensure that our giving builds strong communities across Arizona.

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Children's
Health

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Food
Banks

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Financial
Education

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Veterans'
Interests

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Local Youth
Programs

The Impact

Northern Arizona:

The 1501 Foundation provides free and accessible yoga sessions to Sedona firefighters in the station while on shift. Yoga for firefighters helps them improve their wellness, flexibility, and stress management, all of which contribute to injury prevention.

Phoenix-metro area:

Cancer Support Community Arizona provides support to patients, caretakers and their families. Last year, OneAZ helped support their youth, teen, and family program host a homecoming dance for youth who are touched by cancer – whether they had their own diagnosis or were family members of patients or survivors. The dance gave these young community members an outlet to process their emotions and engage with others who relate to their own experiences. OneAZ is honored to be able to give back to organizations like these.

Southern Arizona:

3rd Decade is a non-profit organization based in Southern Arizona that provides financial education to young adults. Their programs teach essential money management skills like budgeting, saving, and investing so that adults can have confidence preparing for their future. OneAZ is honored to provide 3rd Decade with a Community Impact Grant to help further their mission!


 

Legacy Grants

We donated $142,000 to five nonprofit organizations as part of our Legacy Grant program. These organizations were chosen because each presented an opportunity for OneAZ to make a significant impact on the community that will last for years to come.

Legacy Grant Awards

$60,000

Foothills Food Bank & Resource Center, Phoenix

Funds will help build a new facility and resource room that will allow the organization to enhance its capacity to address the underlying factors contributing to food insecurity.

$20,000

Sleep in Heavenly Peace

This grant will go towards the materials needed to build and assemble 80 bunk beds and bedding for children in need across the Valley.

$32,000

Manzanita Outreach, Cottonwood

The grant will be used to purchase a refrigerated van that will expand the organization’s ability to address the issue of food insecurity in the Verde Valley.

$20,000

Flagstaff Unified School District Foundation, Flagstaff

This grant will provide funding for two major initiatives supporting Flagstaff teachers – the FUSD Foundation Microgrant Program and the FUSD Teacher’s Closet.

$10,000

Arizona Heroes Memorial, Oro Valley

This grant will help cover building costs for the Arizona Heroes Memorial project to honor Southern Arizona’s veterans and first responders.

$80,000

$52,000

$10,000

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YWCA bundles of love

OneAZ Marketing - Halloween 2023 Trunk or Treat

YWCA bundles of love

OneAZ Marketing - Halloween 2023 Trunk or Treat

August mtdp group

OneAZ Marketing - Halloween 2023 Trunk or Treat

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August mtdp group

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YWCA bundles of love


 

Community Impact Grant Recipients

In 2023, the OneAZ Community Foundation achieved our biggest year yet for the Community Impact Grant program. Our annual grant program provided $5,000 grants to 66 nonprofits in the communities where our members live and work – a total of $330,000 given across Arizona! See our full grant recipient list below.

Community Impact Grants allow non-profit organizations across the state to provide a greater impact with their mission. Check out how a few of these leaders are using their funds to make a difference.

Central Region $110,000

 

  • Amanda Hope Rainbow Angels – Phoenix, Children’s Health
  • Arizona Sustainability Alliance – Phoenix, Local Youth Programs
  • AZ Reach – Tolleson, Financial Education
  • Beyond the Hurt – Phoenix, Financial Education
  • Breathing Life International, Inc. DBA New Breed – Mesa, Financial Education
  • Cancer Support Community Arizona – Phoenix, Children’s Health
  • CDT Kids – Gilbert, Children’s Health
  • Charity Beyond Belief – Phoenix, Veterans’ Interests
  • Chrysalis Shelter for Victims of Domestic Violence – Phoenix, Food Banks
  • Desert Sounds Performing Arts, Inc. - Mesa, Local Youth Programs
  • Empowering Latina Leaders in Arizona (E.L.L.A.) - Phoenix, Financial Education
  • Harvest Compassion Center – Phoenix, Food Banks
  • Junior Achievement of Arizona – Tempe, Financial Education
  • Liberty High School Music Education Association – Sun City, Local Youth Programs
  • Live & Learn – Phoenix, Financial Education
  • Million Dollar Teacher Project – Phoenix, Local Youth Programs
  • Mom’s Pantry – Phoenix, Food Banks
  • R.I.S.E. Over Everything Outreach – Tempe, Local Youth Programs
  • St. Mary’s Food Bank – Phoenix, Food Banks
  • St. Vincent de Paul – Phoenix, Financial Education
  • State Forty Eight Foundation – Chandler, Financial Education
  • The JM23 Foundation – Gilbert, Children’s Health

Northern Region $140,000

 

  • 1501 Foundation – Sedona, Veterans’ Interests
  • Agape House of Prescott – Prescott, Children’s Health
  • Bethany’s Gait Ranch – Chino Valley, Veterans’ Interests
  • Bradshaw Mountain Performing Bears PTO – Prescott Valley, Local Youth Programs
  • Chino Valley Baseball Booster Club – Chino Valley, Local Youth Programs
  • Chino Valley Education Foundation – Chino Valley, Local Youth Programs
  • Chino Valley Food Bank – Chino Valley, Food Banks
  • Chino Valley Police Foundation – Chino Valley, Veterans Interests
  • Community Counts – Prescott Valley, Children’s Health
  • Flagstaff Family Food Center – Flagstaff, Food Banks
  • Friends of the Verde River – Cottonwood, Local Youth Programs
  • GEM Environmental, NFP – Prescott, Local Youth Programs
  • Habitat for Humanity of Northern Arizona – Flagstaff, Financial Education
  • High Country Lactation Care – Flagstaff, Children’s Health
  • Manzanita Outreach – Cottonwood, Food Banks
  • Native Public Media – Flagstaff, Local Youth Programs
  • New Horizons Disability Empowerment Center – Prescott Valley, Veterans’ Interests
  • Northland Christian School of Flagstaff – Flagstaff, Local Youth Programs
  • Prescott Area Shelter Services – Prescott, Local Youth Programs
  • Project Rising Hope – Cottonwood, Food Banks
  • Protective Mothers Justice – Munds Park, Children’s Health
  • Rainbow Acres – Camp Verde, Financial Education
  • Sedona Community Food Bank – Sedona, Food Banks
  • Step Up For Kids – Prescott, Children’s Health
  • Verde Valley Habitat for Humanity – Cottonwood, Veterans’ Interests
  • Yavapai Big Brothers Big Sisters – Prescott, Local Youth Programs
  • Yavapai Humane Society – Prescott, Veterans’ Interests
  • YMCA Camp Sky Y – Prescott, Children’s Health

Southern Region $80,000

 

  • 3rd Decade – Tucson, Financial Education
  • African American Museum of Southern Arizona – Tucson, Children’s Health
  • Boys & Girls Club of the Gila Valley – Safford, Local Youth Programs
  • East Santa Cruz County Community Food Bank, Inc. - Patagonia, Food Banks
  • Eastern Arizona Hispanic Corporation – Safford, Financial Education
  • Esperanza Dance Project – Tucson, Local Youth Programs
  • Family Housing Resources – Tucson, Financial Education
  • Imago Dei Middle School – Tucson, Children’s Health
  • Literacy Connects – Tucson, Local Youth Programs
  • Nalwoodi Denzhone Community – Globe, Food Banks
  • Sahuarita Food Bank – Green Valley, Food Banks
  • Southern Arizona Aids Foundation (SAAF) - Tucson, Food Banks
  • Spreading Threads Clothing Bank – Tucson, Local Youth Programs
  • The EAC Foundation – Thatcher, Food Banks
  • Treasures 4 Teachers of Tucson – Tucson, Local Youth Programs
  • We Care Tucson – Tucson, Local Youth Programs

Diversity at OneAZ

We are committed to transparency and accountability on our journey towards creating an equitable banking experience for our members, an inclusive culture for our associates, and a community that uplifts the lives of all Arizonans.

Demographic Representation

White
 
63%
54%
Hispanic or Latino
 
29%
32%
Black or African American
 
3%
4%
Asian
 
2%
3%
Two or more races
 
2%
3%
 
OneAZ Associates
 
Arizona Population
pie chart - gender - OneAZ associates

OneAZ Associates

526 =

 
63% Female
 
37% Male
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Arizona Population

 
50.29% Female
 
49.71% Male

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OneAZ DEI wearing pride shirts

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parade

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cultural campaigns 2

Pride Month Food Truck

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Pride Month Food Truck

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Pride Month Food Truck

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cultural campaigns 3

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OneAZ DEI wearing pride shirts


62 Total Promotions in 2023

pie chart - Promotions - by gender

Gender

 
47 Female
 
14 Male
pie chart - Promotions - by ethnicity

Ethnicity

 
37 White
 
22 Hispanic or Latino
 
1 American Indian or Alaska Native
 
1 Asian

Management Promotions: 13

                         

Assistant Manager: 4

       

Assistant Director: 2

   

Regional President: 1

 

VP: 1

 

Manager: 2

   

Regional Sales Leader: 1

 

SVP: 1

 

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Financial Summary

The financial report below shows that OneAZ remains a financially stable and strong credit union for its members and associates. In 2023, the dedicated work and influence of OneAZ’s associates, leaders and the executive team had a tremendous impact on the credit union’s growth and strength.

Balance Sheet | $ Thousands 2023 2022
Cash and cash equivalents $115,424 $79,079
Investment Securities    
Investments $1,025,795 $1,186,240
Loans to members, net of allowance for loan losses $2,121,321 $1,883,613
Premises and equipment $65,315 $67,540
NCUSIF Deposit $26,897 $26,622
Other Assets $29,774 $27,557
Total Assets $3,384,526 $3,270,651
Members' share accounts $2,961,070 $2,966,457
Borrowed funds $180,066 $100,000
Accrued expenses and other liabilities $22,817 $18,766
Total Liabilities $3,163,953 $3,085,223
Total members' equity $220,573 $185,429
Total Liabilities and Members Equity $3,384,526 $3,270,652
Statement of Income | $ Thousands 2023 2022
Net interest income $102,457 $80,174
Provision for loan losses $7,359 $(25,159)
Net interest income after provision for loan losses $95,098 $105,333
Non-interest income $38,200 $41,946
Non-interest expense $108,385 $106,915
Net Income $24,913 $40,364
 

Treasurer's Report

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Dr. Ryan Williams, Treasurer, OneAZ Board of Directors

Dear members,

As Treasurer of the OneAZ Credit Union Board of Directors, I am proud to report that OneAZ continues to be a strong, stable, and secure financial institution. In 2023, OneAZ experienced another strong year of membership growth. This reflects the dedication that our associates have to improving the lives of our members and their communities.

In 2023, OneAZ’s assets grew by 3.5% to reach $3.38 billion, and member loans grew to $2.12 billion. OneAZ’s capital strength of 8.55% exceeds the National Credit Union Administration (NCUA) well capitalized threshold of 7.0%.

The future is so bright for OneAZ. We are on a solid financial footing and our new leadership team is committed to ensuring that OneAZ continues to grow and prosper for years to come. As OneAZ’s membership and assets continue to grow, so will our investment in improved technology, products, and services. As a result, our associates will be better able to improve lives and deliver the best banking experience possible.

2022 8.48% | 2023 8.55%

Respectfully yours,

Ryan Williams

Dr. Ryan Williams,
Treasurer, OneAZ Board of Directors

 

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Supervisory Committee Report 

Your Supervisory Committee is appointed by the Board of Directors and is responsible for ensuring that the assets of OneAZ Credit Union are safeguarded; an independent audit is performed annually; account balances of the membership are verified; and appropriate policies and procedures exist to ensure compliance with management’s objectives and regulatory requirements. These responsibilities are accomplished through regular meetings with the Board of Directors, Credit Union management and staff, Risk Management/Internal Audit, external auditors, and regulators to review the Credit Union’s activities and audit results.   

As of September 30th, 2023, the Arizona State Department of Financial Institutions and Insurance and the National Credit Union Administration jointly completed their annual regulatory examination. In addition, Doeren Mayhew, a national CPA firm with recognized expertise in the credit union industry, has conducted an independent audit of the 2023 financial statements and members account verification procedures. The results of our external audits reflect a continued adherence to sound internal controls and conservative business practices.

The Supervisory Committee has concluded that OneAZ Credit Union remains compliant with financial and operational internal controls and applicable regulatory requirements. We wish to express our appreciation to the Board of Directors, management and staff for their continued cooperation, compliance and dedication to the success of OneAZ Credit Union. 

Henry Blanco, Chairman | Sara Click, Member | Paul Thomas, Member

 

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2023 Board of Directors

Jon Borge

Jon Borge

Chairman

Dr. Pearlette Ramos

Dr. Pearlette Ramos

Vice Chairperson

Dr. Ryan Williams

Dr. Ryan Williams

Treasurer

Georganna Meyer

Georganna Meyer

Secretary

Martha Rozen

Martha Rozen

Director

Ed Sanchez

Ed Sanchez

Director

Sam Wheeler

Sam Wheeler

Director

Marquetta White

Marquetta White

Director

Joseph C. Smith

Joseph C. Smith

Advisory Director

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